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CX
(Customer eXperience)
CX
To foster improved experiences, we are continually engaged in research and development efforts.
Through our operational know-how and technical skills accumulated over the past decades, we deliver customized customer experience and big data
services, as well as AI (artificial intelligence) contact center services.
Primary Services
transcosmos Korea is at the forefront of offering various innovative digital services.
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01Contact Center Operation
From full outsourcing solutions that provide everything required to operate a contact center, including workforce, systems, and infrastructure, to in-house outsourcing that provides only customer support and management workforce, we provide tailored solutions for each client, delivering exceptional experiences for clients.
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02Integrated Global Operation
By utilizing the global locations of transcosmos Group, we offer integrated global contact center services to businesses operating on a global scale. We assure service quality worthy of global brands while delivering standardized services through our globally integrated management system.
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03IT Service Desk Operation
We offer a comprehensive IT system operation service, catering to not just simple usage inquiries on internal systems but also engineer-level tasks such as function upgrades and DB monitoring. With CXpert, the CRM customer support solution of transcosmos Korea, we collect the VOC (voice of the customer) from employees of client companies, ensuring swift and accurate resolution of customer inquiries.
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04Advisor Recruitment
We elevate the efficiency of our clients' HR operations by conducting all facets of recruitment, from creating job postings, candidate recommendations, interviews, and hiring. With our extensive talent database, we provide instantaneous replacements in case of vacancies.
Distinct Features
transcosmos Korea holds comprehensive industry proficiency and cutting-edge technical expertise.
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TCK-owned Center Operation
We sustain and manage a diverse talent
reservoir across 70 locations nationwide,
including 17 TCK centers. -
Advanced Data Security System
We hold the distinction of being the first
in the domestic contact center industry
to acquire the PCI DSS certification, the
global security standard for online payments. -
Professional Advisors for Contact Centers
We offer the best outbound timing, the
optimal channel selection, and
professional advisors with refined
communication skills.