Pioneering
the Future Through
Novel Ventures
2022
-
Establishment of Gwangju/Daejeon site in progress
-
Preparing for ITSM business
2021
-
Launch of Video CS solution
2020
-
Designated as the official agency for Kakaowork
-
Expansion of IT development services business
-
Launch of ITO service desk business
-
Launch of mobile survey business
2019
-
Launch of Visual ARS solution
-
Designated as the official agency for Kakao i Chatbot
-
Establishment of 2nd Busan site
-
Launch of RPA business
2018
-
Launch of Back-office business
-
Launch of consulting business
2017
-
Launch of education consulting business (education, QC, and CC operation diagnostics)
-
Designated as an official dealer of Kakao Chat Support
2016
-
Acquisition of PCI DSS Certification (the first amongst Korean contact centers)
2015
-
Inauguration of the Namyoung site and relocation of the headquarters
2013
-
Launch of E-Commerce business
2012
-
Launch of Digital Marketing business
2011
-
Acquisition of DML ISO27001 Certification (the first in the Korean BPO industry)
-
Launch of Field Service business
2010
-
Implementation of COMPAS Certification (a substitute for M company's COPC global certificate)
2009
-
Company name transition to "transcosmos Korea"
2008
-
Establishment of Seongnam site
-
Acquisition of ISO27001 Certification (the first amongst Korean contact centers)
-
Launch of Direct Mail business
2007
-
Acquisition of KISA - ISMS Certification (the first in the Korean BPO industry)
2003
-
2003.11 Acquisition of COPC 2000® Certification (the first in the Korean BPO industry)
-
Establishment of Busan site
2001
-
Establishment of TCI joint venture, split-off to CIC Korea
1990
-
Initiation of operations for Daecom Customer Center